Warranty Claim Process

A Limited Warranty may have been issued by the Product Finishes Division of The Sherwin-Williams Company for the Coating System applied by Factory Applicator to a Suitable Substrate that was subsequently installed at a Project. Before submitting a claim, review the descriptions below for what is covered under this warranty.  Solutions for some common paint problems - failure of coating to properly adhere to surface can result in one of the following: Warrantable claims include chipping, cracking or peeling not efflorescence.

Chipping

CHIPPING is where cured paint chips down on either the substrate or previous coat. There are numerous causes for chipping. Most common causes for chipping include moisture penetration along with other environmental conditions.  Prior to repair, ensure the root cause has been identified. The root cause must be addressed as part of the correction.

SOLUTION: To correct chipping, remove loose paint chips with a scraper or wire brush, sanding to feather the edges, priming any bare spots and repainting. Prime with a recommended Sherwin-Williams primer. Repaint with Sherwin-Williams Resilience® exterior latex paint.

Flaking

Flaking is the splitting of a dry paint film through at least one coat.  Early on, the problem appears as hairline cracks; later, flaking of paint chips occurs. Prior to repair, ensure the root cause has been identified.  Cracking  is often caused by numerous issues including surface contamination.  The root cause must be addressed as part of the correction.

SOLUTION: It may be possible to correct cracking that does not go down to the substrate by removing the loose or flaking paint with a scraper or wire brush, sanding to feather the edges, priming any bare spots and repainting. If the cracking goes down to the substrate remove all of the paint by scraping and sanding. Prime with a recommended Sherwin-Williams primer. Repaint with Sherwin-Williams Resilience® exterior latex paint.

Peeling / Loss of Adhesion

PEELING and/or LOST OF ADHESION (Inter-Coat) between previous coating or primer. Prior to repair, ensure the root cause has been identified.  This peeling is often caused by contamination or  moisture penetration.  The root cause must be addressed as part of the correction.   

SOLUTION: To correct chipping, remove loose paint chips with a scraper or wire brush, sanding to feather the edges, priming any bare spots and repainting. Prime with a recommended Sherwin-Williams primer. Repaint with Sherwin-Williams Resilience® exterior latex paint.

Finishing Systems Sales and Services (FSSS)

Balancing day-to-day operations with improvement planning can be challenging. That’s why we developed our comprehensive Finishing Systems Sales & Services Program to simplify your process investments. This complimentary service brings together our team — finishing systems executives, design engineers, technical representatives, leading equipment partners — and our ProVisions™ offering of supplies and equipment for a truly comprehensive, custom-fit equipment and finishing solution.


The following is NOT covered under warranty

  • This warranty does not cover fading
  • This warranty does not cover chipping, cracking, peeling, or blistering resulting from inadequate ventilation and/or improper installation techniques
  • This warranty does not cover damage from installation
  • This warranty does not cover chipping, cracking, peeling, or blistering from defective primer or inadequate primer application supplied by manufacturer
  • This warranty does not cover cover chipping, cracking, peeling, or blistering resulting from improper installation and / or sealing of gaps around windows
  • This warranty does not cover coating failure from excessive expansion, contraction or movement of the substrate (as defined by industry (standards)
  • This warranty does not cover damages from lack of proper construction or maintenance; accidents; structural defects; fire, lightning, hurricane, tornado, windstorm, earthquake, hail; catastrophic weather conditions; weather conditions; or acts of God; harmful chemicals (including cleaning compounds)
  • This warranty does not cover surface deterioration due to air pollution; salt; misuse; abuse; vandalism; mildew accumulation, scratching; abrading; or misuse / abuse of factory-finished after application
  • This warranty does not cover *efflorescence

*Efflorescence

Efflorescence is a substrate occurrence as it is a crystaline deposit on surfaces of cementatious substrates.

efflorescence.png

EFFLORESCENCE can occur as a saturated, salts from the substrate dissolve and are carried to the surface as the excess moisture is drawn out. As the moisture then evaporates, the salts are left behind as a residue on the surface, this is known as “efflorescence”.

Moisture is the main contributor of driving efflorescence to the substrate surface.  Determine the root cause of the efflorescence.  

SOLUTION:

If excess moisture is the cause, eliminate the source by repairing the roof, cleaning out gutters and downspouts, and sealing any cracks in the masonry with a quality caulk or sealant.

A method for removing efflorescence is by using Duckback products’ “Mason’s Select® Concrete Etcher.” First mist the surface with water and then apply Concrete Etcher full strength to surface using a pump-up sprayer or spray bottle liberally to affected areas for 10 minutes. Rinse surface with water and allow to dry to determine if efflorescence has been completely removed. Process may be repeated.

In extreme cases, painting may be required. The recommended system will be to prime with Loxon® Concrete & Masonry Primer/Sealer and topcoat with Sherwin-Williams Resilience®

Specific Branded Siding:

Nichiha Siding – All Nichiha claims will be for WoodPerfect products. The Woodperfect warranty is a “Replacement Product Only” warranty, and thus there is no labor component to the warranty. All Nichiha claims are to be handled by the Atlanta facility and should be addressed to Alfred Zuno for handling and payment

Maxitile - All Maxitile claims will be for WoodPerfect products. The Woodperfect warranty is a “Replacement Product Only” warranty, and thus there is no labor component to the warranty.

LP Smartside – LP Smartside could be coated with either SoPro or WoodPerfect coatings. If the failure is for WoodPerfect: The Woodperfect warranty is a “Replacement Product Only” warranty, and thus there is no labor component to the warranty.

Next Steps:

Yes, I have one of the problems mentioned above - that are covered under warranty.

Fill out the form here

Be prepared to provide key information:

  • proof of purchase

  • pictures

  • copy of your warranty

All documents are required to start the Warranty Execution Process. 

No, I do not have one of the problems mentioned above.

Your claim is not warrantable. Review solutions for some common paint problems or ask one of our experts at your neighborhood store.