A Limited Warranty may have been issued by the Product Finishes Division of The Sherwin-Williams Company for the Coating System applied by Factory Applicator to a Suitable Substrate that was subsequently installed at a Project. Before submitting a claim, review the descriptions below for what is covered under this warranty. Solutions for some common paint problems - failure of coating to properly adhere to surface can result in one of the following: Warrantable claims include chipping, cracking or peeling not efflorescence.
Chipping
CHIPPING is where cured paint chips down o either the substrate or previous coat. There are numerous causes for chipping. Most common causes for chipping include moisture penetration along with other environmental conditions. Prior to repair, ensure the root cause has been identified. The root cause must be addressed as part of the correction.
SOLUTION: To correct chipping, remove loose paint chips with a scraper or wire brush, sanding to feather the edges, priming any bare spots and repainting. Prime with a recommended Sherwin-Williams primer. Repaint with Sherwin-Williams Resilience® exterior latex paint.
Cracking
CRACKING is the splitting of a dry paint film through at least one coat. Early on, the problem appears as hairline cracks; later, flaking of paint chips occurs. Prior to repair, ensure the root cause has been identified. Cracking is often caused by numerous issues including surface contamination. The root cause must be addressed as part of the correction.
SOLUTION: It may be possible to correct cracking that does not go down to the substrate by removing the loose or flaking paint with a scraper or wire brush, sanding to feather the edges, priming any bare spots and repainting. If the cracking goes down to the substrate remove all of the paint by scraping and sanding. Prime with a recommended Sherwin-Williams primer. Repaint with Sherwin-Williams Resilience® exterior latex paint.
Peeling
PEELING (Inter-Coat) between previous coating or primer. Prior to repair, ensure the root cause has been identified. This peeling is often caused by contamination or moisture penetration. The root cause must be addressed as part of the correction.
SOLUTION: To correct chipping, remove loose paint chips with a scraper or wire brush, sanding to feather the edges, priming any bare spots and repainting. Prime with a recommended Sherwin-Williams primer. Repaint with Sherwin-Williams Resilience® exterior latex paint.
Finishing Systems Sales and Services (FSSS)
Balancing day-to-day operations with improvement planning can be challenging. That’s why we developed our comprehensive Finishing Systems Sales & Services Program to simplify your process investments. This complimentary service brings together our team — finishing systems executives, design engineers, technical representatives, leading equipment partners — and our ProVisions™ offering of supplies and equipment for a truly comprehensive, custom-fit equipment and finishing solution.
Next Steps:
Yes, I have one of the problems mentioned - that are covered under warranty.
Fill out the form on the right. Once submitted you will receive an email with the instructions for next steps.
Be prepared to provide key information:
- proof of purchase
- pictures
- copy of your warranty